Resolve failed payment retries
Steps to take when Stripe cannot collect an invoice on schedule.
If a payment attempt fails, AuditAlign highlights it on the billing dashboard.
- Review the Failed payments table for the invoice, failure reason, and next retry date.
- Click Open in Stripe to confirm card status or request an updated payment method.
- Use the Retry payment action once the issue is resolved.
- If retries continue to fail, issue a manual credit or adjust the subscription plan before the grace period ends.
All recovery actions are logged so finance teams can audit communications and outcomes.
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